Torbay Council celebrates National Customer Service Week 2010!

As part of National Customer Service Week, which runs from October 4-8, residents of Torbay are being invited to nominate for awards council and partner agencies (police, fire service, Torbay Care Trust) who go the extra mile and provide excellent customer service.

A council spokesman said: “This special event aims to raise the profile and importance of excellent customer service throughout the council and its partners services.

“This year's awards have been sponsored by the Finlake and Devon Hills holiday parks, part of the Haulfryn Group. The Haulfryn Group is generously providing fantastic prizes of short breaks and holidays at one of their exclusive resorts in the South-west for the winners of categories 1 - 7!”

The categories this year are:

1) Community Award - the worker whose work has helped engage residents in activity leading to positive outcomes for their community

2) Green Award - the worker whose ideas and dedication has made a positive impact on the environment, internally, locally or nationally

3) Working with Young People - the worker who has helped to change a young persons' future or help to set up a successful youth facility

4) Care and Commitment - the worker whose care has helped change somebody's future

5) Torbay Together Award - the Torbay Together award for someone who has worked effectively with different partners across the Bay including the council, health authority, fire and rescue, police and voluntary organisations to improve the way in which a service is delivered to the community

6) Customer Care 'Out and About' – the worker who has provided outstanding customer service outside of an office environment for internal or external customers

7) Service Excellence 'Front Office and Support Services' - the worker who has gone beyond the call of duty and provided outstanding customer service in an office based role for internal or external customers

8) Team Award - outstanding team of the year

Councillor Louisa Aiton said: "At Torbay Council our goal is to put the customer at the heart of all we do. Our residents are our number one priority as our customers. We are here to serve the needs of the Torbay community and this week gives us the opportunity to reward staff who provide effective services to the public and good customer service.”

Residents can nominate individuals or staff teams by completing a nomination form online - visit www.torbay.gov.uk/ncsw - or by filling out a paper form, available from Connections offices, libraries and council reception areas.

Image: Joel Telling.